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Shipping Policy | Info | Testimonials

• The old is new again strives to create one of a kind pieces which speak to individuals 
• Quality crafted by woman using the finest quality of materials available, which are kind the the Earth 
• We bring new life into old textiles by creating classic designs which won't go out of fashion  

• Here are what some of our customers had to say  
Returns and exchange detail:
If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. I will do my best to resolve the problem quickly. Refunds and exchanges are considered on a case-by-case basis.

All measurements are in description, so cannot accept returns on sizing issues.

Due to the nature of the Vietnamese post, returns must be paid for by the customer by recorded delivery, for full refund.
Shipping Policy:
If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service please let me know what you would like me to write (to fit on a postcard) in the "the old is new again" during checkout.

Items are shipped in a brown bag wrapped in packing and vintage material

FREE gift wrapping is available on all orders, please add a message at checkout if you'd like this service.

The old is new again ships worldwide from the Vietnam using local post which is very dependable.  We always ship using recorded delivery and with tracking numbers, although it's more expensive, we do not reflect this in the cost, we just want your purchase to be delivered safely.

The Old is New Again is located in Saigon, tp. HCM, Vietnam.

All standard international packages will be sent by Airmail via Vietnam Post.

Estimated shipping time is 2-4 weeks (longer during holiday times).

A tracking number will be provided.

*Please note that USPS or Canada Post does not always scan international packages. Therefore, tracking info does not always get updated once it leaves Vietnam.

We are happy to provide proof of shipment on our end (a customs tracking #), but we cannot be responsible for packages once shipped internationally.

- Shipping within Vietnam normally takes 2-3 working days.
- Packages shipped to Europe normally take 7-14 working days.
- Shipping to Canada have been experiencing some delays due to Canadian customs legislation. Packages normally that take around 14 working days to arrive have  lately (June 2018) been delayed as long as 8 weeks.
-Shipping to the US is between 2-3 weeks (working days) this has been consistent over the last 6 months.

The Old is New Again will not be held accountable for UNCLAIMED packages if the address provided is wrong, or the receiver does not claim it in time. Vietnam post will return to sender, and in this case, the purchase will not be refunded, but can be re-sent for the same shipping costs originally set.